Shipping Policy

Last updated: 2026-05-12

DRAFT — carrier names and shipping cost are still placeholders. Stripe requires a public shipping policy to enable live payments for physical goods. Fill in [OUTBOUND_CARRIER] / [INBOUND_CARRIER] / [INTERNATIONAL_CARRIER] once a fulfillment partner is selected.

How GumGear ships

A complete GumGear order has two legs because each guard is made to order from your dental impression:

  1. We ship you an impression kit — dispatched within 48 hours of order placement, and normally with you in 1–3 business days.
  2. You return the impression — using the prepaid return label included in the kit (US orders) or the instructions for international orders (see below).
  3. We manufacture and ship your finished guard — typically within 2–3 business days of receiving your impression.

Total turnaround: 10–14 days domestically from order placement to guard in hand, depending on how quickly you return your impression. International orders take longer; timing varies by destination and we'll quote it when you order.

Rush production

Need it faster? Rush production is a priority lab slot that cuts the manufacturing leg down, for a 5–7 day total turnaround instead of the standard 10–14 days. Select it on the order page; it adds a flat fee to your order.

Carriers and tracking

We use [OUTBOUND_CARRIER — e.g., USPS Priority] for impression kits and [OUTBOUND_CARRIER] for finished guards within the US. Tracking numbers are emailed when each leg ships.

International orders use [INTERNATIONAL_CARRIER]. Customs delays are outside our control.

Domestic shipping (US)

| Item | Carrier | Typical transit | |---|---|---| | Impression kit (outbound) | [OUTBOUND_CARRIER] | 2–4 business days | | Impression (inbound, prepaid label) | [INBOUND_CARRIER] | 2–4 business days | | Finished guard | [OUTBOUND_CARRIER] | 2–4 business days |

Standard US shipping is free on every order. There is no minimum order value.

International shipping

Our primary markets are the United States and Canada. We also ship to any other country on request — if you're ordering from outside the US or Canada, email us your country and we'll quote shipping and the expected delivery window.

International orders are subject to import duties, taxes, and customs fees imposed by the destination country; these are the responsibility of the recipient and are not included in the order total.

For international orders, the impression-return leg is at the customer's expense unless otherwise noted.

Shipping address changes

Once an order is placed, contact us at support@gumgear.com within 24 hours to update the shipping address. We cannot guarantee changes once a label is printed.

Lost, delayed, or damaged shipments

If a tracked shipment does not arrive within the expected window, email support@gumgear.com with your order number. We will open a carrier trace and reship if the package is confirmed lost. See our Refund & Fit Guarantee for the full process.

PO boxes, APO/FPO, and remote addresses

We can ship to PO boxes and APO/FPO addresses; transit times may be longer.

Contact

Questions: support@gumgear.com.